Accounts
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e-ZRA
  1. Whatis ZRA Etax?
    ZRA Etaxisawebbasedsystemthatallowstaxpayerstopaytheirtaxobligations online

  2. What is CustomsTax?
    Customstaxesare importandexporttaxesandduties

  3. What isDomesticTax?
    Domestictaxes areInlandtaxes 

  4. What is Asycudaworld?
    ASYCUDAWorldisawebbasedsystemthatallowsbothcustomsandthebusinesscommunity tohandlemostoftheirtransactionsrangingfromentrydeclaration tocargomanifestsand transitdocumentationvia the internet.

  5. What isTaxOnline?
    TaxOnline isthe systemforpayingdomestic taxes.

  6. Is ZRA Etaxavailabletobeused byany taxpayer?
    ZRA Etaxisonlyavailable to customersof the Bank

  7. Areall thebankcustomersable toaccessZRA Etax?
    OnlycustomerswhohavebeenregisteredbytheBanktousethesystemare abletoaccessit.

  8. Which customersofthe bankcanregister for ZRA Etax?
    All customersofthe bank, individual, SME&Corporateareeligible toregister.

  9. What informationshouldaclient provideto thebanktoberegistered as auserof ZRA Etax?
    Thecustomershouldprovidethefollowing.(I)AccountName (ii)AccountNumber(s) (iii) Signingmandate(iv)Initiator(s)name(s),email,mobilephonenumber(v)approver(s)names, email, mobilenumber, (vi)TPIN

  10. What timeistheZRA Etaxsystemaccessibleoravailable?
    The systemisavailable24/7.

  11. DoesthetaxpayerneedtocometotheBanktopay their taxobligations?
    No,theZRA Etaxe-Tax   isawebbasedapplicationthatisaccessibleanywhere,anytime provided Internetisavailable.

  12. Doesataxpayerneed a special computertouseZRA Etax?
    ThetaxpayerdoesnotneedaspecialmachinetoaccessZRA Etax.Thesystemis available to be accessed byalldevicesthatareInternetandweb enabled.

  13. Whattypeof taxescanonepayusingtheZRA Etaxsystem?
    ZRA Etaxhandlesboth typesofpayments,i.e. CustomsandDomestictaxes

  14. Doesataxpayerneed aclearingagenttopayforgoods usingtheZRA Etax?Yes,theclearingagentsubmitstheentriestoZRAforassessmentwhenpayingcustomsduties.

  15. CanthetaxpayerdoapartpaymentonZRA Etaxfortheirtaxobligation?Thiscannotnotbedonforcustomspayments.Thepaymenthastobemadeinfullincluding the interestcomponent if the assessmenthasinterest.
    Part payment can be made with domestic taxes because the taxpayer makes a self- assessment.

  16. Canthetaxpayermakeamendments to theassessmentwhen processingpayment?
    No, all theassessmentcannotbeamended bytheuser

  17. Wheredoesthecustomer get theirreceiptafterpayingfor theirtaxes?
    The ZRA Etaxsystempullsthereceiptfrom ZRA systemfor thecustomer andalso sendsreceiptdetailsusingSMSnotificationtothe customersregisteredmobile phone number.

  18. Ifthecustomerdoesnotgetareceiptprinted,cantheygettheirgoodsfromZRAafterpaying usingZRA Etaxsystem?Yes,thesystemsendsthereceiptdetailsusing SMSnotificationtothecustomersregistered mobilephonenumber.Thedetailscanbepresentedtothecustomsofficerattheportofentry forthereleaseof goods.

  19. What happenswhen a userforgetstheirloginpassword?
    The systemadministratorattheBankwillresetthepasswordandthe userwillreceive a one- timeuserpasswordviaSMSand/oremail.

  20. Canaclientpaytaxes fromonan insufficientlyfunded account?
    Theclientcanonlypaytaxesfromapositivecleared balancegreaterthanthevalueofthe taxesinclusiveofthebankcharges.Clients withoverdraftfacilitiescannotpayfromthe overdrawn position.

  21. Mypayment(s)status indicates theresponse“pendingat thebank”.What doesthis mean?Thisstatusindicatesthatthepaymenthasbeensubmittedandispendingprocessingbythe bankingsystem.

  22. Mypayment(s)status indicates theresponse“pendingatZRA”. Whatdoesthismean?
    Thisstatusindicatesthatpaymentlegatthebank hasbeencompletedandanotificationhas been sentto ZRAto updatetheirsystemandPull areceipt. All this isdone automatically.

  23. What happens NextafterPendingatZRAmessage?
    Theassessment(s)is/aremarked as paidandupdatedontheZRAsystemandanSMS/EMAIL notification with thereceiptdetails is sentto theclient.
Internet Banking

Internet Banking is the First Alliance Bank commercial online banking site. Like Banking for individuals, businesses can access virtually all of their bank account information, transactions and balances from their own office or home.

•    View current account balances to see if a payment cleared.
•    View current account details or Summary.
•    Access accounts from home, work or anywhere by logging on to the internet, 24-hours a day, 7 days a week.
•    Download account information in your preferred format (PDF, Excel, Text)
•    Download account information by specifying your preferred period range.

Sign up for online banking, and enjoy the convenience of modern banking providing you 24/7 days access to your account, anytime from anywhere, and you may never have to make a trip to the bank again!

Ebanking will enhance your business banking experience at First Alliance Bank, and will provide state of the art technology for larger companies looking for an exciting banking experience through online banking solution.

E-statements
Electronic statements are available for all First Alliance Bank customers.
If you are already registered for our Internet Banking, you can sign up to receive e-statements after logging in to Internet Banking.internetbank


Help line during Office working hours:

Landlines: +260 211 237154/237202

Mobile: +260 979 168980/ +260 977 717392

Login to internet banking 

 

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