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  1. What is ZRA Etax?

    ZRA Etax is a web based system that allows tax payers to pay their tax obligations online

  2. What is Customs Tax?

    Customs taxes are import and export taxes and duties

  3. What is Domestic Tax?

    Domestic taxes are Inland taxes 

  4. What is Asycuda world?

    ASYCUDA World is a web based system that allows both customs and the business community to handle most of their transactions ranging from entry declaration to cargo manifests and transit documentation via the internet.

  5. What is Tax Online?

    Tax Online is the system for paying domestic taxes.

  6. Is ZRA Etax available to be used by any taxpayer?

    ZRA Etax is only available to customers of the Bank

  7. Are all the bank customers able to access ZRA Etax?

    Only customers who have been registered by the Bank to use the system are able to access it.

  8. Which customers of the bank can register for ZRA Etax?

    All customers of the bank, individual, SME & Corporate are eligible to register.

  9. What information should a client provide to the bank to be registered as a user of ZRA Etax?

    The customer should provide the following.(I)AccountName (ii)AccountNumber(s) (iii) Signing mandate(iv)Initiator(s)name(s),email,mobilephonenumber(v)approver(s)names, email, mobile number, (vi)TPIN

  10. What time is the ZRA Etax system accessible or available?

    The system is available 24/7.

  11. Does the tax payer need to come to the Bank to pay their tax obligations?

    No, the ZRA Etax is a web based application that is accessible anywhere, anytime provided Internet is available.

  12. Does a tax payer need a special computer to use ZRA Etax?

    The tax payer does not need a special machine to access ZRA Etax. The system is available to be accessed by all devices that are Internet and web enabled.

  13. What type of taxes can one pay using the ZRA Etax system?

    ZRA Etax handles both types of payments, i.e. Customs and Domestic taxes

  14. Does a tax payer need a clearing agent to pay for goods using the ZRA Etax?

    Yes, the clearing agent submits the entries to ZRA for assessment when paying customs duties.

  15. Can the tax payer do a part payment on ZRA Etax for their tax obligation?

    This cannot not be done for customs payments. The payment has to be made in full including the interest component if the assessment as interest.
    Part payment can be made with domestic taxes because the taxpayer makes a self- assessment.

  16. Can the tax payer make amendments to the assessment when processing payment?

    No, all the assessment cannot be amended by the user

  17. Where does the customer get their receipt after paying for their taxes?

    The ZRA Etax system pulls the receipt from ZRA system for the customer and also sends receipt details using SMS notification to the customers registered mobile phone number.

  18. If the customer does not get a receipt printed, can they get their goods from ZRA after paying using ZRA Etax system?

    Yes, the system sends the receipt details using SMS notification to the customers registered mobile phone number. The details can be presented to the customs officer at the port of entry for their lease of goods.

  19. What happens when a user for gets their login password?

    The system administrator at the Bank will reset the pass word and the user will receive a one- time user password via SMS and/or email.

  20. Can a client pay taxes from on an insufficiently funded account?

    The client can only pay taxes from a positive cleared balance greater than the value of the taxes inclusive of the bank charges. Clients with over draft facilities cannot pay from the overdrawn position.

  21. My payment(s) status indicates the response “pending at the bank”. What does this mean?

    This status indicates that the payment has been submitted and is ending processing by the banking system.

  22. My payment(s) status indicates the response “pending at ZRA”. What does this mean?

    This status indicates that payment at the bank has been completed and a notification has been sent to ZRA to update their system and Pull a receipt. All this is done automatically.

  23. What happens Next after Pending at ZRA message?

    The assessment(s) is/are marked as paid and updated on the ZRA system and an SMS/EMAIL notification with the receipt details is sent to the client.

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Indicative For Rates

Friday 1 August 2025
Currency   Buy   Selling
USD  

23.0300

  

23.2500
GBP  

30.7037

  

31.3178
EUR   26.5551  

27.0863
ZAR   1.2842   1.3099
INR       0.2682

The above rates are indicative and subject to change without notice.
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